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Refund & Cancellation Policy

Austrans Logistics offers refunds in certain circumstances according to the following guidelines:

  • a) Austrans Logistics will refund you in full if the service collection is delayed to the extent that it cannot be rebooked to a comparable service for its intended purpose
  • b) If a fee has been deemed to be applied incorrectly to your account in accordance with our fee dispute procedure and
  • c) If you request a cancellation of a service, prior to an attempt for collection and where Austrans Logistics has not incurred a cost from the carrier for the booking.

Austrans Logistics does not offer refunds:

  • a) If you have pre-purchased Austrans Logistics credit, Austrans Logistics will not issue a refund for any portion that has not been used once it expires or if you elect to close your account
  • b) If the service delivery has been delayed to the extent that it is outside the estimated time of delivery (ETD). Delivery times are an estimate and do not form part of your contract of carriage. ETD is set by the freight carrier, please refer to their terms of carriage for more information.
  • Refunds may be issued in the same method of payment used for the original booking, or with Austrans Logistics credit.
  • At the time of booking, you agree to the terms outlined contained within this user and refund policy. If you don't agree, then discontinue use of the Austrans Logistics system and do not finalise your booking.
  • Austrans Logistics reserves the right to modify any provisions of the user and policy without any notice to you.

If you have any questions, comments or concerns about our refund and cancellation policy, you may contact us.